Política de privacidade

Empresa

Prilog.ai é operado pela Prilog Inc. ("Prilog", "nós").

Contato

Geral: hello@prilog.ai
Suporte: support@prilog.ai
Privacidade e jurídico: privacy@prilog.ai
Endereço: 2261 Market Street STE 12675, San Francisco, CA 94114, Estados Unidos

Escopo

This policy describes how we collect, use, and protect personal data for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

Dados da conta

Nome, e-mail comercial, função e detalhes da organização fornecidos quando você solicita acesso ou faz login.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

Operativo data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull requests, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

Suporte e comunicações

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

Forneça o serviço

Deliver Remediação com IA workflows, correlate observability signals, draft fixes, and coordinate tickets, pull requests, and notifications.

Remediação com IA and review

Analyze connected signals and contexto de código to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

Integrações and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

Segurança e confiabilidade

Monitore abusos, mantenha a confiabilidade do serviço e proteja nossa infraestrutura.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

Melhoria do produto

Analyze usage and feedback to improve features, documentation, and experiência do cliente, using aggregated or de-identified data where practical.

Contrato

Processamento necessário para fornecer o serviço e cumprir o nosso acordo consigo.

Interesses legítimos

Operar, proteger e melhorar o serviço, equilibrado com os seus direitos.

Consentimento

Comunicações de marketing ou análises opcionais quando exigido por lei.

Obrigações legais

Conformidade com as leis, contabilidade e requisitos regulamentares aplicáveis.

Core service providers

We use vetted providers for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

Transferências de negócios

Podemos compartilhar dados em conexão com uma fusão, aquisição ou venda de ativos, sujeitos à confidencialidade.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Períodos de retenção

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

Exclusão

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

Salvaguardas

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, respuesta a incidentes, vulnerability review, and secure development practices.

Controles de acesso

Access to Customer Data is limited to personal autorizado on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

You are responsible for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

Direitos do GDPR

Você pode acessar, corrigir, excluir ou restringir o processamento dos seus dados pessoais. Você também pode se opor ou solicitar a portabilidade.

Retirar consentimento

Você pode retirar o consentimento a qualquer momento quando o consentimento for a base legal.

Autoridade supervisora

Você pode apresentar uma reclamação à autoridade local de proteção de dados.

Analítica and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell personal data.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

Controles de cookies

Você pode controlar os cookies através das configurações do seu navegador. Alguns recursos podem não funcionar sem cookies.

Atualizações nesta política

Poderemos atualizar esta política e publicaremos a versão atualizada aqui com uma nova data de vigência.