Informativa sulla privacy

Compagnia

Prilog.ai è gestito da Prilog Inc. ("Prilog", "noi").

Contatto

Generale: hello@prilog.ai
Supporto: support@prilog.ai
Privacy e legale: privacy@prilog.ai
Indirizzo: 2261 Market Street STE 12675, San Francisco, CA 94114, Stati Uniti

Ambito

This policy describes how we collect, use, and protect personal data for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

Dati del conto

Nome, indirizzo email di lavoro, ruolo e dettagli dell'organizzazione forniti quando richiedi l'accesso o accedi.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

Operativo data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull request, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

Supporto e comunicazioni

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

Fornire il servizio

Deliver Remediation con IA workflows, correlate observability signals, draft fixes, and coordinate tickets, pull request, and notifications.

Remediation con IA and review

Analyze connected signals and contesto del codice to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

Integrazioni and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

Sicurezza e affidabilità

Monitora gli abusi, mantieni l'affidabilità del servizio e proteggi la nostra infrastruttura.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

Miglioramento del prodotto

Analyze usage and feedback to improve features, documentation, and esperienza cliente, using aggregated or de-identified data where practical.

Contratto

Elaborazione necessaria per fornire il servizio e rispettare il nostro accordo con te.

Interessi legittimi

Gestire, garantire e migliorare il servizio, in equilibrio con i tuoi diritti.

Consenso

Comunicazioni di marketing o analisi facoltative quando richiesto dalla legge.

Obblighi legali

Conformità alle leggi applicabili, ai requisiti contabili e normativi.

Core service providers

We use vetted providers for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

Trasferimenti d'impresa

Potremmo condividere dati in relazione a una fusione, acquisizione o vendita di beni, nel rispetto della riservatezza.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Periodi di conservazione

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

Cancellazione

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

Salvaguardie

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, respuesta a incidentes, vulnerability review, and secure development practices.

Controlli di accesso

Access to Customer Data is limited to personal autorizado on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

You are responsible for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

Diritti GDPR

Puoi accedere, correggere, eliminare o limitare il trattamento dei tuoi dati personali. Potrai inoltre opporti o richiederne la portabilità.

Revoca del consenso

Puoi revocare il consenso in qualsiasi momento laddove il consenso costituisca la base giuridica.

Autorità di vigilanza

È possibile presentare un reclamo all'autorità locale per la protezione dei dati.

Analítica and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell personal data.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

Controlli sui cookie

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