Privacybeleid

Bedrijf

Prilog.ai wordt beheerd door Prilog Inc. ("Prilog", "wij", "ons").

Contact

Algemeen: hallo@prilog.ai
Ondersteuning: support@prilog.ai
Privacy en juridisch: privacy@prilog.ai
Adres: 2261 Market Street STE 12675, San Francisco, CA 94114, Verenigde Staten

Reikwijdte

This policy describes how we collect, use, and protect personal data for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

Accountgegevens

Naam, zakelijke e-mail, rol en organisatiegegevens die worden verstrekt wanneer u toegang aanvraagt of inlogt.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

Betriebsbereit data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull requests, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

Ondersteuning en communicatie

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

Bied de dienst aan

Deliver AI-remediatie workflows, correlate observability signals, draft fixes, and coordinate tickets, pull requests, and notifications.

AI-remediatie and review

Analyze connected signals and codecontext to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

Integraties and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

Veiligheid en betrouwbaarheid

Houd toezicht op misbruik, handhaaf de betrouwbaarheid van de service en bescherm onze infrastructuur.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

Productverbetering

Analyze usage and feedback to improve features, documentation, and klantervaring, using aggregated or de-identified data where practical.

Contract

Verwerking die nodig is om de dienst te verlenen en onze overeenkomst met u uit te voeren.

Gerechtvaardigde belangen

Het exploiteren, beveiligen en verbeteren van de dienstverlening, afgewogen tegen uw rechten.

Toestemming

Marketingcommunicatie of optionele analyses wanneer dit wettelijk vereist is.

Wettelijke verplichtingen

Naleving van toepasselijke wetten, boekhoudkundige vereisten en wettelijke vereisten.

Core service providers

We use vetted providers for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

Bedrijfsoverdrachten

We kunnen gegevens delen in verband met een fusie, overname of verkoop van activa, onder voorbehoud van vertrouwelijkheid.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Bewaartermijnen

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

Verwijdering

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

Waarborgen

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, Incident Response, vulnerability review, and secure development practices.

Toegangscontroles

Access to Customer Data is limited to autorisierte Mitarbeitende on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

You are responsible for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

AVG-rechten

U kunt de verwerking van uw persoonsgegevens inzien, corrigeren, verwijderen of beperken. U kunt ook bezwaar maken of portabiliteit aanvragen.

Toestemming intrekken

U kunt uw toestemming op elk moment intrekken als toestemming de wettelijke basis is.

Toezichthoudende autoriteit

U kunt een klacht indienen bij uw lokale gegevensbeschermingsautoriteit.

Analysen and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell personal data.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

Cookiecontroles

U kunt cookies beheren via uw browserinstellingen. Sommige functies werken mogelijk niet zonder cookies.

Updates van dit beleid

We kunnen dit beleid bijwerken en zullen de bijgewerkte versie hier plaatsen met een nieuwe ingangsdatum.