개인정보 처리방침

회사

Prilog.ai는 Prilog Inc.("Prilog", "당사")가 운영합니다.

문의

일반: hello@prilog.ai
지원: support@prilog.ai
개인정보 및 법무: privacy@prilog.ai
주소: 2261 Market Street STE 12675, San Francisco, CA 94114, United States

범위

This policy describes how we collect, use, and protect personal data for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

계정 데이터

액세스를 요청하거나 로그인할 때 이름, 직장 이메일, 역할, 조직 세부정보가 제공됩니다.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

정상 data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, Pull Request, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

지원 및 커뮤니케이션

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

서비스 제공

Deliver AI 수정 workflows, correlate observability signals, draft fixes, and coordinate tickets, Pull Request, and notifications.

AI 수정 and review

Analyze connected signals and 코드 컨텍스트 to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

연동 and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

보안 및 안정성

남용을 모니터링하고 서비스 안정성을 유지하며 인프라를 보호하십시오.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

제품 개선

Analyze usage and feedback to improve features, documentation, and 고객 경험, using aggregated or de-identified data where practical.

계약

서비스를 제공하고 귀하와의 계약을 이행하는 데 필요한 처리입니다.

정당한 이익

귀하의 권리에 균형을 맞춰 서비스를 운영, 확보 및 개선합니다.

동의

법적으로 요구되는 경우 마케팅 커뮤니케이션 또는 선택적 분석.

법적 의무

해당 법률, 회계 및 규제 요구 사항을 준수합니다.

Core service providers

We use vetted providers for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

영업 양도

당사는 기밀 유지에 따라 합병, 인수 또는 자산 매각과 관련하여 데이터를 공유할 수 있습니다.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

보유기간

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

삭제

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

안전 장치

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, incident response, vulnerability review, and secure development practices.

접근 통제

Access to Customer Data is limited to authorized personnel on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

You are responsible for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

GDPR 권리

귀하는 귀하의 개인 데이터에 접근, 수정, 삭제 또는 처리를 제한할 수 있습니다. 귀하는 또한 이동에 반대하거나 요청할 수도 있습니다.

동의 철회

동의가 법적 근거가 되는 경우 언제든지 동의를 철회할 수 있습니다.

감독 기관

귀하는 현지 데이터 보호 당국에 불만사항을 제기할 수 있습니다.

분석 and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell personal data.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

쿠키 제어

귀하는 브라우저 설정을 통해 쿠키를 제어할 수 있습니다. 일부 기능은 쿠키 없이 작동하지 않을 수 있습니다.

이 정책에 대한 업데이트

당사는 본 정책을 업데이트할 수 있으며 여기에 새로운 발효일과 함께 업데이트된 버전을 게시할 것입니다.