गोपनीयता नीति

कंपनी

Prilog.ai का संचालन Prilog Inc. ("Prilog", "हम") द्वारा किया जाता है।

संपर्क

सामान्य: hello@prilog.ai
समर्थन: support@prilog.ai
गोपनीयता और कानूनी: privacy@prilog.ai
पता: 2261 Market Street STE 12675, San Francisco, CA 94114, United States

दायरा

This policy describes how we collect, use, and protect personal data for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

खाता डेटा

जब आप पहुंच का अनुरोध करते हैं या साइन इन करते हैं तो नाम, कार्य ईमेल, भूमिका और संगठन विवरण प्रदान किया जाता है।

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

चालू data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull requests, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

समर्थन और संचार

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

सेवा प्रदान करें

Deliver AI रेमेडिएशन workflows, correlate observability signals, draft fixes, and coordinate tickets, pull requests, and notifications.

AI रेमेडिएशन and review

Analyze connected signals and कोड संदर्भ to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

इंटीग्रेशन and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

सुरक्षा और विश्वसनीयता

दुरुपयोग की निगरानी करें, सेवा की विश्वसनीयता बनाए रखें और हमारे बुनियादी ढांचे की रक्षा करें।

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

उत्पाद में सुधार

Analyze usage and feedback to improve features, documentation, and ग्राहक अनुभव, using aggregated or de-identified data where practical.

अनुबंध

सेवा प्रदान करने और आपके साथ हमारे समझौते को पूरा करने के लिए प्रसंस्करण आवश्यक है।

वैध हित

सेवा का संचालन, सुरक्षा और सुधार, आपके अधिकारों के विरुद्ध संतुलित।

सहमति

कानून द्वारा आवश्यक होने पर विपणन संचार या वैकल्पिक विश्लेषण।

कानूनी दायित्व

लागू कानूनों, लेखांकन और नियामक आवश्यकताओं का अनुपालन।

Core service providers

We use vetted providers for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

व्यापार स्थानान्तरण

हम गोपनीयता के अधीन विलय, अधिग्रहण, या परिसंपत्ति बिक्री के संबंध में डेटा साझा कर सकते हैं।

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

अवधारण अवधि

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

हटाना

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

सुरक्षा उपाय

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, incident response, vulnerability review, and secure development practices.

अभिगम नियंत्रण

Access to Customer Data is limited to authorized personnel on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

You are responsible for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

जीडीपीआर अधिकार

आप अपने व्यक्तिगत डेटा तक पहुंच सकते हैं, उसे ठीक कर सकते हैं, हटा सकते हैं या उसके प्रसंस्करण को प्रतिबंधित कर सकते हैं। आप आपत्ति भी कर सकते हैं या पोर्टेबिलिटी का अनुरोध भी कर सकते हैं।

सहमति वापस लें

आप किसी भी समय सहमति वापस ले सकते हैं जहां सहमति कानूनी आधार है।

पर्यवेक्षी प्राधिकारी

आप अपने स्थानीय डेटा संरक्षण प्राधिकरण के पास शिकायत दर्ज कर सकते हैं।

एनालिटिक्स and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell personal data.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

कुकी नियंत्रण

आप अपनी ब्राउज़र सेटिंग्स के माध्यम से कुकीज़ को नियंत्रित कर सकते हैं। कुछ सुविधाएँ कुकीज़ के बिना काम नहीं कर सकतीं।

इस नीति में अद्यतन

हम इस नीति को अद्यतन कर सकते हैं और अद्यतन संस्करण को एक नई प्रभावी तिथि के साथ यहां पोस्ट करेंगे।