Politique de confidentialité

Entreprise

Prilog.ai est exploité par Prilog Inc. ("Prilog", "nous").

Contact

Général: hello@prilog.ai
Assistance: support@prilog.ai
Confidentialité et juridique : privacy@prilog.ai
Adresse : 2261 Market Street STE 12675, San Francisco, CA 94114, États-Unis

Portée

This policy describes how we collect, use, and protect données personnelles for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

Données du compte

Nom, adresse e-mail professionnelle, rôle et détails de l'organisation fournis lorsque vous demandez l'accès ou vous connectez.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

Opérationnel data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull requests, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

Accompagnement et communication

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

Fournir le service

Deliver Remédiation par IA workflows, correlate observability signals, draft fixes, and coordinate tickets, pull requests, and notifications.

Remédiation par IA and review

Analyze connected signals and contexte du code to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

Intégrations and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

Sécurité et fiabilité

Surveillez les abus, maintenez la fiabilité du service et protégez notre infrastructure.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

Amélioration du produit

Analyze usage and feedback to improve features, documentation, and expérience client, using aggregated or de-identified data where practical.

Contrat

Traitement requis pour fournir le service et remplir notre accord avec vous.

Intérêts légitimes

Exploiter, sécuriser et améliorer le service, en fonction de vos droits.

Consentement

Communications marketing ou analyses facultatives lorsque la loi l’exige.

Obligations légales

Conformité aux lois applicables, aux exigences comptables et réglementaires.

Core service providers

Nous utilisons des prestataires contrôlés for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

Transmissions d'entreprises

Nous pouvons partager des données dans le cadre d'une fusion, d'une acquisition ou d'une vente d'actifs, sous réserve de confidentialité.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Périodes de conservation

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

Suppression

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

Sauvegardes

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, réponse aux incidents, vulnerability review, and secure development practices.

Contrôles d'accès

Access to Customer Data is limited to personnel autorisé on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

Vous êtes responsable for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

Droits RGPD

Vous pouvez accéder, corriger, supprimer ou restreindre le traitement de vos données personnelles. Vous pouvez également vous opposer ou demander la portabilité.

Retirer le consentement

Vous pouvez retirer votre consentement à tout moment lorsque le consentement constitue la base légale.

Autorité de surveillance

Vous pouvez déposer une plainte auprès de votre autorité locale de protection des données.

Analytique and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell données personnelles.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

Contrôles des cookies

Vous pouvez contrôler les cookies via les paramètres de votre navigateur. Certaines fonctionnalités peuvent ne pas fonctionner sans cookies.

Mises à jour de cette politique

Nous pouvons mettre à jour cette politique et publierons ici la version mise à jour avec une nouvelle date d'entrée en vigueur.