Política de privacidad

Empresa

Prilog.ai es operado por Prilog Inc. ("Prilog", "nosotros").

Contacto

General: hola@prilog.ai
Soporte: support@prilog.ai
Privacidad y legal: privacy@prilog.ai
Dirección: 2261 Market Street STE 12675, San Francisco, CA 94114, Estados Unidos

Alcance

This policy describes how we collect, use, and protect datos personales for the Prilog.ai website, app, APIs, support, billing, and connected integrations.

Datos de la cuenta

Nombre, correo electrónico del trabajo, función y detalles de la organización proporcionados cuando solicita acceso o inicia sesión.

Product usage data

Product interaction events, feature usage, device and browser details, and performance telemetry needed to run and improve the service.

Integration and customer content

Operativo data you connect, such as logs, traces, metrics, error events, stack traces, repositories, code snippets, pull requests, tickets, alerts, and related configuration.

Integration credentials

OAuth grants, installation identifiers, API tokens, webhook settings, and other credentials or configuration needed to connect systems you authorize.

Billing data

Billing contact, legal name, country, tax identifiers, plan, usage, credits, invoices, receipts, and payment status. Payment methods are handled by our payment processor.

Soporte y comunicaciones

Messages you send through email, support chat, and product feedback channels, plus any survey responses you provide.

Website and locale data

Cookie or local storage preferences, approximate country or locale from IP lookup, referral details, and website analytics events.

proporcionar el servicio

Deliver Remediación con IA workflows, correlate observability signals, draft fixes, and coordinate tickets, pull requests, and notifications.

Remediación con IA and review

Analyze connected signals and contexto de código to produce summaries, suggested patches, test guidance, and review-ready workflow updates. Customer Data is not used to train foundation models or shared model-training datasets.

Integraciones and routing

Sync data with source-control, observability, issue-tracking, chat, cloud, and support tools that you connect or instruct us to use.

Seguridad y confiabilidad

Supervise el abuso, mantenga la confiabilidad del servicio y proteja nuestra infraestructura.

Billing and administration

Manage subscriptions, usage limits, credits, invoices, taxes, account administration, and customer communications.

Mejora del producto

Analyze usage and feedback to improve features, documentation, and experiencia del cliente, using aggregated or de-identified data where practical.

Contrato

Procesamiento requerido para brindar el servicio y cumplir con nuestro acuerdo con usted.

Intereses legítimos

Operar, asegurar y mejorar el servicio, teniendo en cuenta sus derechos.

Consentimiento

Comunicaciones de marketing o análisis opcionales cuando así lo exija la ley.

Obligaciones legales

Cumplimiento de las leyes aplicables, requisitos contables y regulatorios.

Core service providers

Usamos proveedores evaluados for hosting, analytics, support messaging, approximate locale detection, static font delivery, billing, SSO, and operational security.

Provider examples

AWS or other cloud infrastructure, PostHog EU analytics, Intercom support messaging, ipapi.co locale lookup, Google Fonts/static delivery, Stripe billing and payment processing where paid billing is used, and SSO providers such as Google, Microsoft, and GitHub when selected.

AI and model providers

OpenAI, Anthropic, or customer-configured/self-hosted Ollama-compatible endpoints may process prompts, outputs, and relevant context only to provide requested remediation workflows.

Customer-enabled integrations

Optional integrations include observability, logging, tracing, error monitoring, cloud logging, archives, event streams, source control, issue tracking, chat, notifications, and session-monitoring tools. Examples include Datadog, SigNoz, Grafana, New Relic, Sentry, Honeycomb, Splunk, Elastic, AWS, GCP, Azure, GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Rollbar, Bugsnag, LogRocket, FullStory, Firebase Crashlytics, Instabug, and Embrace.

Transferencias de negocios

Podemos compartir datos en relación con una fusión, adquisición o venta de activos, sujeto a confidencialidad.

EU-first processing

Prilog-controlled service data is hosted and processed in the European Union where available. Customer-enabled integrations, AI/model providers, and support or billing providers may process data in other regions based on your configuration or the provider's infrastructure.

Transfer safeguards

Where international transfers are required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Períodos de retención

We retain account, usage, billing, support, and operational Customer Data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Connected data and credentials

Integration tokens, credentials, and configuration are deleted or disabled when an integration is disconnected or when the account is terminated, subject to backup cycles and legal retention needs.

Eliminación

Upon termination, we delete or return Customer Data according to the DPA, your settings, and your documented instructions.

Salvaguardias

We maintain administrative, technical, and organizational measures including encryption in transit and at rest, monitoring, backups, respuesta a incidentes, vulnerability review, and secure development practices.

Controles de acceso

Access to Customer Data is limited to personal autorizado on a need-to-know basis using role-based access, least privilege, audit logging, and secrets protection.

Shared responsibility

Eres responsable for choosing integrations, limiting submitted data, protecting your own credentials, and reviewing generated fixes before deploying them.

Derechos RGPD

Podrá acceder, rectificar, suprimir o restringir el tratamiento de sus datos personales. También podrá oponerse o solicitar la portabilidad.

Retirar el consentimiento

Puede retirar el consentimiento en cualquier momento cuando el consentimiento sea la base legal.

Autoridad supervisora

Puede presentar una queja ante su autoridad local de protección de datos.

Analítica and support

We use PostHog EU for analytics and Intercom for support messaging to understand usage, answer requests, and improve the service. We do not sell datos personales.

Locale and fonts

We may use ipapi.co for approximate country or locale detection, browser storage for language preferences, and Google Fonts or static font delivery for page rendering.

Controles de cookies

Puede controlar las cookies a través de la configuración de su navegador. Es posible que algunas funciones no funcionen sin cookies.

Actualizaciones de esta política

Es posible que actualicemos esta política y publicaremos la versión actualizada aquí con una nueva fecha de vigencia.