服务条款

公司简介

Prilog.ai 由 Prilog Inc.（“Prilog”、“我们”）运营。

联系

一般：hello@prilog.ai
支持：support@prilog.ai
隐私与法律事务：privacy@prilog.ai
地址：2261 Market Street STE 12675, San Francisco, CA 94114, United States

适用范围

These terms govern access to Prilog.ai and related services, APIs, integrations, support, billing, and order forms.

资格

您必须年满 18 岁并获得授权才能约束您的组织。

账户安全

您有责任维护帐户凭据以及您帐户下的所有活动。

授权用户

您可以向遵守这些条款和您的内部政策的团队成员授予访问权限。

允许使用

Use Prilog.ai for internal engineering operations, observability, incident investigation, remediation, ticketing, pull-request workflows, and related account administration.

限制

You may not reverse engineer, misuse the service, connect systems without authorization, submit data you do not have rights to process, or use Prilog.ai to violate applicable laws.

集成

You are responsible for configuring integrations, maintaining credentials, complying with third-party terms, and ensuring you have rights to connect data sources and route outputs.

Generated outputs

Prilog.ai may generate summaries, suspected root causes, suggested patches, tests, tickets, comments, and Pull Request. You are responsible for reviewing, testing, approving, merging, deploying, and monitoring any output before production use.

计费

Subscription fees, usage limits, AI credits, renewal terms, and billing terms are defined in your order form or plan selection.

试炼

试用可能会受到时间或功能的限制。我们可能随时修改或终止试用。

税收

除非另有说明，价格不含税。您有责任缴纳适用的税费。

Payment processing

Billing details, payment methods, invoices, receipts, tax identifiers, and payment status may be handled by Stripe or another payment processor shown during checkout or account billing.

客户资料

您保留客户数据的所有权。我们按照隐私政策和 DPA 中的规定处理数据。

Processing instructions

By connecting integrations or using Prilog.ai, you instruct us to process Customer Data to provide remediation workflows, support, billing, security, and related service operations.

No model training

We do not use Customer Data to train foundation models or shared model-training datasets. AI providers process prompts, outputs, and context only to provide the requested workflow where enabled.

安全

We maintain administrative, technical, and organizational measures appropriate for the service, including access controls, encryption, monitoring, and incident response.

分析 and support tools

We use providers such as PostHog for analytics and Intercom for support messaging. See the 隐私政策 for details.

我们的知识产权

我们拥有 Prilog.ai 平台、软件和文档。除另有规定外，不授予任何权利。

您的IP

您保留提交给服务的内容、代码和数据的所有权。

Outputs

Subject to these terms and payment of applicable fees, you may use Prilog.ai-generated outputs for your internal business and engineering operations.

免责声明

The service, generated outputs, third-party integrations, and AI-assisted recommendations are provided "as is" without warranties of any kind to the fullest extent allowed by law.

Engineering judgment

Prilog.ai does not guarantee that a generated fix is complete, error-free, secure for your environment, or suitable for production without your review and testing.

责任限制

在法律允许的最大范围内，我们的总责任仅限于索赔前 12 个月内支付的费用。

终止权

任何一方均可根据订单或重大违约通知终止。

终止的影响

访问在终止时结束。我们将按照 DPA 中的规定返回或删除数据。

管辖范围

本条款受加利福尼亚州法律管辖，但不包括法律冲突规则。位于加利福尼亚州旧金山县的法院拥有专属管辖权。

变化

我们可能会不时更新这些条款，并将在此处发布更新版本。