Company
Prilog.ai is operated by Prilog Inc. ("Prilog", "we", "us").
Terms of Service
Terms of Service
// effective date — 12 June 2026
Contact
General: hello@prilog.ai
Support: support@prilog.ai
Privacy and legal: privacy@prilog.ai
Address: 2261 Market Street STE 12675, San Francisco, CA 94114, United States
Scope
These terms govern access to Prilog.ai and related services, APIs, integrations, support, billing, and order forms.
1. Accounts and access
Eligibility
You must be at least 18 and authorized to bind your organization.
Account security
You are responsible for maintaining account credentials and all activities under your account.
Authorized users
You may grant access to team members who comply with these terms and your internal policies.
2. Use of the service
Permitted use
Use Prilog.ai for internal engineering operations, observability, incident investigation, remediation, ticketing, pull-request workflows, and related account administration.
Restrictions
You may not reverse engineer, misuse the service, connect systems without authorization, submit data you do not have rights to process, or use Prilog.ai to violate applicable laws.
Integrations
You are responsible for configuring integrations, maintaining credentials, complying with third-party terms, and ensuring you have rights to connect data sources and route outputs.
Generated outputs
Prilog.ai may generate summaries, suspected root causes, suggested patches, tests, tickets, comments, and pull requests. You are responsible for reviewing, testing, approving, merging, deploying, and monitoring any output before production use.
3. Subscriptions and fees
Billing
Subscription fees, usage limits, AI credits, renewal terms, and billing terms are defined in your order form or plan selection.
Trials
Trials may be limited in time or features. We may modify or end trials at any time.
Taxes
Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes.
Payment processing
Billing details, payment methods, invoices, receipts, tax identifiers, and payment status may be handled by Stripe or another payment processor shown during checkout or account billing.
4. Data, privacy, and security
Customer data
You retain ownership of Customer Data. We process data as described in the Privacy Policy and DPA.
Processing instructions
By connecting integrations or using Prilog.ai, you instruct us to process Customer Data to provide remediation workflows, support, billing, security, and related service operations.
No model training
We do not use Customer Data to train foundation models or shared model-training datasets. AI providers process prompts, outputs, and context only to provide the requested workflow where enabled.
Security
We maintain administrative, technical, and organizational measures appropriate for the service, including access controls, encryption, monitoring, and incident response.
Analytics and support tools
We use providers such as PostHog for analytics and Intercom for support messaging. See the Privacy Policy for details.
5. Intellectual property
Our IP
We own the Prilog.ai platform, software, and documentation. No rights are granted except as stated.
Your IP
You retain ownership of your content, code, and data submitted to the service.
Outputs
Subject to these terms and payment of applicable fees, you may use Prilog.ai-generated outputs for your internal business and engineering operations.
6. Warranties and liability
Disclaimer
The service, generated outputs, third-party integrations, and AI-assisted recommendations are provided "as is" without warranties of any kind to the fullest extent allowed by law.
Engineering judgment
Prilog.ai does not guarantee that a generated fix is complete, error-free, secure for your environment, or suitable for production without your review and testing.
Limitation of liability
To the fullest extent allowed by law, our total liability is limited to the fees paid in the 12 months prior to the claim.
7. Termination
Termination rights
Either party may terminate in accordance with the order form or by notice for material breach.
Effect of termination
Access ends at termination. We will return or delete data as described in the DPA.
8. Governing law
Jurisdiction
These terms are governed by the laws of the State of California, excluding conflicts-of-law rules. Courts located in San Francisco County, California have exclusive jurisdiction.
Changes
We may update these terms from time to time and will post the updated version here.